In terms of getting people in when it snows, I have always had in place a snow plan which clearly articulates that the expectation is that people will attempt to get to work, and states who they need to call if they are going to be late, if this is different than on a day-to-day basis. I’ve also run competitions to see who can bring the best holiday tan back – which I’ve found to be good fun on someone’s first day back to ease them back to the world of work. I once even hired an arcade snowboard machine for a fortnight!!ĭuring the hotter weather, having a good sports theme running works well, bringing ice lollies and ice creams in for the troops, if possible holding team meetings and focus sessions outside. Things that I have done during the cold weather include having the hot drinks on free vend and holding bring your slippers to work days. I have often found that the smallest things make the biggest difference in ensuring the weather doesn’t affect performance negatively. Thanks to Carolyn Blunt, Real Results Training Hot drinks and slippers ![]() When done with genuine interest and enthusiasm, this approach can change a negative mood or reinforce a positive one. For example, as well as ensuring that solutions to any issues are tackled, a good agent will also build on any information offered: ‘Whereabouts in Spain are you going?’ – this gets the caller talking more positively, visualising the longed-for break.Īlternatively, if they are ordering items: ‘Great choice, that is a really stylish top’ makes them feel good about the decision they made.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |